Customer Success Lead
KPay Group
Posted
4 days ago
Singapore, Singapore
Onsite
USD 8K
Mid Level
Full Time
Sema Summary
The Customer Success Lead at KPay Group ensures successful activation and retention of merchants post-onboarding. This role focuses on driving merchant growth and experience design.
About Company
KPay Group is a leading fintech company that empowers businesses with technology solutions, serving over 81,000 merchants across various countries. The company has achieved significant funding and recognition in the fintech sector.
Core Requirements
- 3–7 years in fintech or related fields
- Ownership of customer success strategies
- Experience in managing teams
- Data-driven decision-making skills
- Strong communication abilities
Responsibilities
- Drive activation of new merchants within 14 days
- Reduce merchant churn rates
- Increase product usage and adoption
- Enhance merchant success delivery processes
- Act as the merchant advocate internally
- Analyze retention and usage metrics
- Develop and implement operational workflows
Must Have skills
Job Keywords
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