Customer Success Lead
eLearningMinds
Posted
last week
Puchong, Selangor, Malaysia
Onsite
MYR 8K
Mid Level
Full Time
Sema Summary
The Customer Success Team Lead is responsible for managing the customer lifecycle for learning technology solutions. This includes aligning solutions to business goals and ensuring successful implementations.
About Company
eLearningMinds is a regional eLearning company specializing in providing eLearning content solutions for organizations. The company partners with various international organizations to enhance their eLearning capabilities.
Core Requirements
- 2–3 years in Customer Success or Account Management
- Experience within SaaS or Learning Technologies
- Leadership of CS processes and implementations
- Hands-on track record driving renewals and upsells
- Proficiency with CRM and analytics tools
Responsibilities
- Own customer outcomes and success plans
- Build and run repeatable customer success processes
- Coordinate implementations for smooth transitions
- Define telemetry and maintain account health
- Align revenue operations and deliver upsell opportunities
- Hire and onboard Customer Success executives
- Drive continuous improvement in CS processes
Must Have skills
Job Keywords
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