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Customer Success Intern
Equinix
Posted
3 weeks ago

Manila, National Capital Region, Philippines

Remote

PHP 30K

Intern Level

Internship

Job Categories

Internship Customer Service Management Operations

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Sema Summary

The Customer Success Intern will support the Service Management team in ensuring reliable delivery of infrastructure services. This role involves communication during service disruptions and assisting with operational excellence.

About Company

Equinix is the world’s digital infrastructure company, enabling businesses to connect and interconnect their foundational infrastructure for success. They focus on innovation, collaboration, and providing a diverse work environment.

Core Requirements

Final year student or on track to graduate
Bachelor’s degree in relevant field
Proven ability to manage service issues
Strong problem-solving skills
Effective verbal communication skills

Responsibilities

Support audits and operational requests
Coordinate post-RFS responsibilities
Manage issue and escalation processes
Assist with service communication during disruptions
Provide proactive notifications about maintenance
Engage stakeholders for postmortem analyses
Ensure adherence to standard operating procedures

Benifits

Career growth
Work-life balance
Diversity and inclusion
Environmental sustainability
Social impact

Must Have skills

CommunicationProblem-solvingService managementTeam collaborationAttention to detailProficiency in Chinese/Japanese/Korean

Job Keywords

Customer SuccessInternshipService ManagementData Center OperationsOperational Excellence

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