Customer Success Intern
Qapita
Posted
last week
Bengaluru, Karnataka, India
Onsite
IDR 5K
Intern Level
Internship
Sema Summary
As a Customer Success Intern, you will support our clients' success and satisfaction while learning about customer success management. This role provides invaluable experience in a dynamic environment.
About Company
Qapita is an equity management platform that assists progressive enterprises with ownership management. The company aims to democratize ownership and enhance alignment among stakeholders.
Core Requirements
- Bachelor’s degree in business administration or related field
- 2 to 3 years of relevant experience in Customer Success
- Proficiency in operating CRM software
- Strong communication skills
- Ability to work both independently and collaboratively
Responsibilities
- Assist in cleaning up and organizing customer data in the CRM system
- Manage free sign-up clients on the platform
- Conduct outreach to upsell services to existing clients
- Resolve Freshdesk tickets efficiently
- Assist in clearing billing backlogs and processing orders
- Set up Quarterly Catch Up meetings with clients
- Communicate effectively with free sign-up clients through email campaigns
Must Have skills
Job Keywords
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