Customer Success Generalist
Xendit
Posted
16 hours ago
Jakarta, Indonesia
Remote
IDR 10M
Mid Level
Full Time
Sema Summary
As a Customer Success Generalist at Xendit, you will play a crucial role in ensuring customer satisfaction and engagement. This position is hybrid and requires a mid-level professional adept in handling customer inquiries and operational tasks. You will collaborate closely with various teams to meet customer needs. A focus on service excellence and the ability to work in a dynamic setting is essential. Ideal candidates should have experience in a customer-facing role and strong problem-solving skills.
About Company
Xendit is a leading payment processing company in Southeast Asia, providing businesses with the tools needed to manage transactions efficiently. The company focuses on creating a seamless financial experience for its customers.
Core Requirements
- Bachelor's degree
- Experience in customer success
- Strong communication skills
- Ability to manage multiple tasks
- Problem-solving skills
Responsibilities
- Assist customers with inquiries and issues
- Collaborate with teams to improve customer experience
- Analyze customer feedback for service enhancement
- Manage customer accounts and follow up on engagements
- Provide operational support to ensure fulfillment of services
- Educate customers on product features
- Document customer interactions and maintain records
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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