Customer Success Executive
Neural IT
Posted
last week
Navi Mumbai, Maharashtra, India
Onsite
INR 15K
Intern Level
Full Time
Sema Summary
The Customer Success Executive will connect with clients to understand their needs and ensure clear communication with internal teams. This role requires strong relationship-building skills and a customer-focused attitude.
About Company
Neural IT is dedicated to providing exceptional IT and client services, ensuring that clients receive timely support and solutions tailored to their needs.
Core Requirements
- Graduate / Undergraduate (any discipline)
- 1-2 years in client servicing or customer support
- Good communication skills
- Basic computer knowledge
- Problem-solving skills
Responsibilities
- Communicate with clients via phone, email, and WhatsApp.
- Build and maintain strong client relationships.
- Understand client requirements and coordinate with internal teams.
- Handle client queries and follow-ups professionally.
- Maintain client records and update CRM.
- Ensure timely delivery of services.
- Achieve client satisfaction.
Must Have skills
Job Keywords
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