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Customer Success Executive
Moove
Posted
last week

Mumbai Metropolitan Region

Onsite

INR 30K

Entry Level

Full Time

Job Categories

Support Finance Customer Mobility Technology

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Sema Summary

As a Customer Success Executive, you will ensure client satisfaction and success through strong relationships. The role involves addressing customer needs and contributing to the growth of client accounts.

About Company

Moove is a mobility asset finance company and preferred fleet partner of Uber in Sub-Saharan Africa, focused on democratizing financial services for improved productivity and success.

Core Requirements

Degree in any discipline.
1-year experience in customer care/support roles.
Experience in the transportation industry is an advantage.
Proficient in Microsoft Suites (Excel).
Attention to detail.

Responsibilities

Monitor drivers’ performance.
Conduct daily check-ins on drivers.
Support drivers during transit.
Solve issues drivers encounter.
Manage inbound and outbound calls.
Conduct driver surveys.
Compile data from surveys.

Must Have skills

Customer service skillsCommunication skillsProblem-solving skillsData analysis skillsAttention to detail

Job Keywords

Customer SuccessSupportTransportFintechPerformance Monitoring

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