Customer Success Executive
NielsenIQ
Posted
3 weeks ago
Greater Kuala Lumpur
Onsite
MYR 5K
Entry Level
Full Time
Sema Summary
As a Customer Success Executive, you will support clients by providing insights and analytics. You will collaborate with teams to enhance client experiences and drive business decisions.
About Company
NielsenIQ is a leading consumer intelligence company that provides insights into consumer buying behavior and market trends. The company operates globally, delivering advanced analytics and comprehensive consumer insights.
Core Requirements
- University degree in Business or Economics
- Up to 3 years of experience in client servicing
- Excellent written and verbal communication skills
- Proficiency in MS Excel and PowerPoint
- Strong analytical and problem-solving skills
Responsibilities
- Serve as the primary contact for Retailer clients.
- Deliver clear and concise analyses and reports.
- Monitor service delivery KPIs with Client Service teams.
- Maintain communication with account teams and management.
- Organize content for the Resource Library.
- Support senior management in developing case studies.
- Identify process improvement opportunities.
Benifits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
Must Have skills
Job Keywords
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