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Customer Success Executive
Zylu Business Solutions Private Limited
Posted
3 months ago

Bengaluru South, Karnataka

Onsite

INR 50K

Mid Level

Full Time

Job Categories

Customer Success Sales Support Technology

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Skills

Experience

Industry

Sema Summary

Zylu seeks a proactive Customer Success Executive to enhance salon partner satisfaction and retention. The role involves onboarding, training, and building relationships with salon owners.

About Company

Zylu is a fast-scaling SaaS platform dedicated to helping salons improve their operations through advanced digital tools.

Core Requirements

Bachelor's degree
1-4 years of customer-facing experience
Fluent in English, Hindi, and a South Indian language
Ability to manage multiple accounts
Strong problem-solving attitude

Responsibilities

Own onboarding and long-term success of salon partners
Train new users on platform usage
Track metrics to prevent customer churn
Build relationships with salon owners
Create training materials and help docs
Cross-sell and upsell additional services
Communicate effectively with internal and external stakeholders

Benifits

Competitive salary
Commission
Career growth opportunities

Must Have skills

Strong communication skillsInterpersonal skillsOrganizational skillsCustomer service experienceProficiency in SaaS and CRM tools

Job Keywords

Customer SuccessSaaSSalesSupportOnboarding

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