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Customer Success Engineer
Ideagen
Posted
yesterday

Clark Freeport and Special Economic Zone, Central Luzon

Remote

PHP 0

Entry Level

Full Time

Job Categories

Support Customer Engineering Information Technical

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Sema Summary

As a Customer Success Engineer at Ideagen, you will ensure customer satisfaction and provide technical support for our products. This role is ideal for those at a junior level looking to develop their technical and customer service skills within an innovative environment. You will be responsible for managing customer inquiries and helping them maximize the value of our solutions. The position is based in Clark Freeport and offers a hybrid work arrangement.

About Company

Ideagen specializes in the provision of software and services designed to enhance quality and compliance in various sectors.

Core Requirements

Bachelor's degree in a relevant field
Strong customer service skills
Basic technical support experience
Problem-solving abilities
Effective communication skills

Responsibilities

Assist customers with product inquiries.
Provide technical support and troubleshooting.
Ensure customer satisfaction with services.
Manage customer accounts and interactions.
Collaborate with teams to resolve issues.
Educate customers on product features.
Monitor customer feedback for improvement.

Must Have skills

CommunicationTechnical supportProblem-solvingCustomer serviceTeam collaboration

Nice To Have Skills

Project managementData analysisCRM softwareSaaS knowledgeConflict resolution

Tools Knowledge Requried

CRM softwareMS OfficeHelpdesk toolsCommunication platformsTechnical support software

Job Keywords

Customer SuccessTechnical SupportClient RelationsTroubleshootingCustomer Satisfaction

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