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Customer Success Engineer
Fiddler AI
Posted
last month

Bengaluru, Karnataka, India

Remote

INR 60K

Full Time

Job Categories

Support Engineering Customer Success Technology

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Sema Summary

Fiddler AI is seeking a Customer Success Engineer to join its team in Bengaluru. This full-time role involves providing technical support and ensuring client satisfaction. Applicants should have a strong understanding of customer needs and possess effective communication skills. Remote work is encouraged, enabling a flexible work environment. Candidates are expected to manage customer relationships and provide tailored solutions to enhance customer experience.

About Company

Fiddler AI is a technology company specializing in customer analytics solutions, aiming to optimize client engagement and satisfaction.

Core Requirements

Bachelor's degree in Engineering or related field
Experience in customer support
Strong communication skills
Ability to troubleshoot technical issues
Knowledge of customer success principles

Responsibilities

Provide technical support to customers
Manage customer relationships
Identify customer needs and provide solutions
Conduct product training for clients
Collaborate with engineering teams
Monitor customer satisfaction
Assist in customer onboarding

Must Have skills

Customer serviceTechnical supportCommunicationTroubleshootingProblem-solving

Nice To Have Skills

Project managementData analysisEngineering backgroundProduct trainingRelationship building

Job Keywords

customer successcustomer supporttechnical supportcommunicationproblem-solving

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