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Customer Success Engineer
AvePoint
Posted
last week

Cebu, Central Visayas, Philippines

Remote

PHP 40K

Entry Level

Full Time

Job Categories

Support Engineering Sales Customer Data

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Sema Summary

The Customer Success Engineer supports the Customer Success Team by providing technical expertise for effective customer engagement. This role involves proactive outreach and collaboration to enhance the adoption of AvePoint's solutions.

About Company

AvePoint is a leader in data security and governance, empowering organizations with solutions for collaboration across various platforms. The company focuses on innovation and customer confidence, supporting a diverse workforce.

Core Requirements

BA/BS Degree in Computer Science or Engineering
2-3 years of experience in a technical field
2+ years of technical software support experience
Excellent communication and organizational skills
Ability to work independently and manage stakeholders

Responsibilities

Respond to digital customer engagement strategies.
Engage customers showing low product adoption.
Identify and rectify reasons for low NPS and CSAT scores.
Provide advice and facilitate virtual workshop sessions.
Act as a technical resource for the Sales Team.
Manage At-Risk clients proactively.
Create customer-facing content to promote adoption.

Benifits

HMO coverage
Group life insurance
Paid leaves
Employee Referral Bonus
Performance bonuses

Must Have skills

Microsoft SharePoint knowledgeTechnical communicationProblem-solving skillsExperience with networking technologiesFamiliarity with SQL and Windows Server

Job Keywords

Customer SuccessTechnical SupportData SecuritySharePointTechnical Communication

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