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Customer Success Engineer
AvePoint
Posted
yesterday

Cebu, Central Visayas, Philippines

Onsite

PHP 50K

Full Time

Job Categories

Customer Support Engineering Remote Management

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Sema Summary

The Customer Success Engineer role at AvePoint focuses on ensuring client satisfaction while supporting their technical needs. This full-time position involves collaboration with clients and technical teams to resolve issues effectively. The role may require providing product information, assisting with implementations, and enhancing customer experiences. The job is based in Cebu, Central Visayas, Philippines, which places emphasis on local customer interactions.

About Company

AvePoint is a leading company focused on providing innovative solutions for data management and security, dedicated to enhancing customer success and satisfaction.

Core Requirements

Bachelor's degree in relevant field
Strong communication skills
Technical troubleshooting abilities
Customer service experience
Knowledge of software solutions

Responsibilities

Engage customers to gather insights.
Support product usage and effectiveness.
Resolve technical inquiries and issues.
Provide training on software best practices.
Document solutions and FAQ for clients.
Coordinate with internal teams for support.
Track customer satisfaction metrics.

Must Have skills

CommunicationTechnical SupportProblem SolvingCustomer ServiceSoftware Knowledge

Nice To Have Skills

Project ManagementData AnalysisProduct KnowledgeTeam CollaborationTechnical Writing

Tools Knowledge Requried

CRM SoftwareHelpdesk ToolsCommunication PlatformsData Analysis ToolsDocumentation Tools

Job Keywords

Customer SuccessEngineerTechnical SupportClient EngagementSoftware Solutions

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