Customer Success Director
KNR Management Consultants
Posted
3 months ago
Jakarta, Indonesia
Onsite
IDR 30M
Senior Level
Full Time
Sema Summary
The role of Customer Success Director involves managing key customer relationships and ensuring their success with the company's SaaS solutions. This position requires strategic leadership and collaboration with various internal teams to drive customer satisfaction and retention.
About Company
KNR Management Consultants is a global search firm specializing in executive search services across various industries, including technology and manufacturing. They focus on delivering value through retained and contingency search, global recruitment, and talent mapping.
Core Requirements
- Bachelor's degree in a relevant field.
- 10-16 years of experience in customer success or account management.
- Proven track record with enterprise clients.
- Strong understanding of SaaS business models.
- Experience in leading cross-functional teams.
Responsibilities
- Build relationships with senior client executives.
- Translate customer goals into actionable plans.
- Drive business outcomes through platform adoption.
- Define and track customer health and growth opportunities.
- Lead renewal and expansion strategies.
- Serve as the voice of the customer within the company.
- Collaborate with internal teams to enhance customer experience.
Must Have skills
Job Keywords
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