Customer Success Associate
Octovis
Posted
last week
Selangor, Malaysia
Onsite
MYR 5K
Entry Level
Full Time
Sema Summary
Octovis is seeking a Customer Success Associate to enhance day-to-day customer experiences. The role focuses on customer onboarding, support, and continual engagement to ensure successful product adoption.
About Company
Octovis is involved in information services, focusing on AI and automation in property management.
Core Requirements
- Experience in Customer Success or Support roles
- Strong understanding of customer lifecycle
- Experience in property management
- Highly organized with strong communication skills
- Hands-on experience with CRM tools
Responsibilities
- Act as primary contact for customer onboarding and support
- Guide customers during setup and onboarding
- Assist customers with questions and issues
- Proactively follow up to ensure feature adoption
- Track and report customer experience metrics
- Maintain structured customer data across systems
- Document common issues and workflows
Must Have skills
Job Keywords
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