Customer Success Associate
Outsource Access
Posted
3 weeks ago
Philippines
Remote
PHP 30K
Entry Level
Full Time
Sema Summary
As a Customer Success Associate, you will be the primary touchpoint for parents, ensuring their inquiries are handled with care. You will also troubleshoot issues and improve the support ecosystem.
About Company
Outsource Access helps families through a leading parenting technology company, focusing on customer support and satisfaction.
Core Requirements
- 1 year of customer support experience
- Excellent written communication skills
- Strong problem-solving skills
- Passion for helping families
- Experience with ticketing software like Zendesk
Responsibilities
- Handle sensitive interactions with parents
- Resolve customer issues efficiently
- Translate technical limitations into simple language
- Create FAQ articles from recurring questions
- Assist in beta testing and feedback collection
- Maintain a positive customer experience
- Work a consistent night shift schedule
Benifits
- Health & Wellness Coverage
- Group Life Insurance
- Paid Leave Credits
- Performance Incentives
- Overtime Pay
Must Have skills
Job Keywords
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