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Customer Success Associate
Infobip
Posted
last week

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Remote

MYR 6K

Mid Level

Full Time

Job Categories

Customer Success Data Analytical Support

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Sema Summary

The Digital Customer Success Associate plays a vital role in managing self-service customers and ensuring their success. Responsibilities include responding to requests and analyzing data for lead generation.

About Company

Infobip is a global leader in omnichannel engagement, offering advanced messaging solutions that facilitate consumer communications. The company values a diverse and inclusive workplace, focusing on the growth and well-being of its employees.

Core Requirements

Proven experience in customer success
Strong analytical skills
Excellent communication skills
Ability to work in a team environment
Bachelor's degree or equivalent

Responsibilities

Manage self-service customers effectively.
Identify and mitigate risks in customer interactions.
Respond to customer inquiries promptly.
Collaborate on self-service improvement initiatives.
Analyze data to optimize lead conversion.
Prepare leads for the sales team.
Provide insights based on customer feedback.

Benifits

Financial rewards
Flexible work arrangements
ESOP
Work-life balance
Career mobility

Must Have skills

Data analysisCustomer communicationProblem-solvingTeam collaborationAttention to detail

Job Keywords

Customer SuccessData AnalysisLead GenerationTeamworkCommunication

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