Customer Success Associate
Infobip
Posted
3 months ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Remote
MYR 6K
Mid Level
Full Time
Sema Summary
The Digital Customer Success Associate plays a vital role in managing self-service customers and ensuring their success. Responsibilities include responding to requests and analyzing data for lead generation.
About Company
Infobip is a global leader in omnichannel engagement, offering advanced messaging solutions that facilitate consumer communications. The company values a diverse and inclusive workplace, focusing on the growth and well-being of its employees.
Core Requirements
- Proven experience in customer success
- Strong analytical skills
- Excellent communication skills
- Ability to work in a team environment
- Bachelor's degree or equivalent
Responsibilities
- Manage self-service customers effectively.
- Identify and mitigate risks in customer interactions.
- Respond to customer inquiries promptly.
- Collaborate on self-service improvement initiatives.
- Analyze data to optimize lead conversion.
- Prepare leads for the sales team.
- Provide insights based on customer feedback.
Benifits
- Financial rewards
- Flexible work arrangements
- ESOP
- Work-life balance
- Career mobility
Must Have skills
Job Keywords
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