Customer Success Associate
FloBiz
Posted
last week
Bengaluru, Karnataka, India
Onsite
INR 50K
Mid Level
Full Time
Sema Summary
The Customer Success Associate will drive programs to enhance customer experience and insights. The role requires strong analytical and stakeholder management skills to influence product improvements.
About Company
FloBiz is an SMB Tech company providing digital solutions and tools for small and medium enterprises in India, backed by reputable investors.
Core Requirements
- Bachelor's degree required
- 2-4 years in Customer Experience or Operations
- Strong analytical skills
- Experience with cross-functional initiatives
- Ability to interpret data and drive insights
Responsibilities
- Manage NPS programs and insights
- Collaborate with product and engineering teams
- Act as a liaison between support and product teams
- Drive Voice of Customer discussions
- Identify drivers for contact rate reduction
- Run root cause analyses
- Implement process improvements
Must Have skills
Job Keywords
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