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Outsourced

Customer Success Administrator

Outsourced

Posted

3 weeks ago

National Capital Region, Philippines

Remote

PHP 40K

Mid Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The Customer Success Administrator will manage administrative tasks and handle Tier 1 customer inquiries. This role is essential for ensuring a positive customer experience and supporting retention efforts.

About Company

Outsourced is a premier, ISO-certified global staff outsourcing company, providing top 1% remote talent across various countries. They specialize in custom-built, full-time offshore teams to ensure high performance and long-term success for businesses worldwide.

Core Requirements

  • 2+ years in Customer Success or similar role
  • Experience managing high volume of cases
  • Strong organizational skills
  • Effective communication skills
  • Ability to prioritize tasks

Responsibilities

  • Manage Tier 1 inquiries via the Customer Success Queue
  • Process general requests such as client outreach and CRM updates
  • Update client records in CRM systems
  • Assist with risk mitigation by auditing accounts
  • Collaborate with internal departments to meet customer needs
  • Escalate cases to Customer Success Manager when necessary
  • Communicate with customers confidently and professionally

Must Have skills

Customer serviceCRM proficiencyOrganizational skillsCommunication skillsProblem-solving

Job Keywords

Customer SuccessAdministrationSupportOperationsClient Management

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