Customer Success Administrator
Outsourced
Posted
3 weeks ago
National Capital Region, Philippines
Remote
PHP 40K
Mid Level
Full Time
Sema Summary
The Customer Success Administrator will manage administrative tasks and handle Tier 1 customer inquiries. This role is essential for ensuring a positive customer experience and supporting retention efforts.
About Company
Outsourced is a premier, ISO-certified global staff outsourcing company, providing top 1% remote talent across various countries. They specialize in custom-built, full-time offshore teams to ensure high performance and long-term success for businesses worldwide.
Core Requirements
- 2+ years in Customer Success or similar role
- Experience managing high volume of cases
- Strong organizational skills
- Effective communication skills
- Ability to prioritize tasks
Responsibilities
- Manage Tier 1 inquiries via the Customer Success Queue
- Process general requests such as client outreach and CRM updates
- Update client records in CRM systems
- Assist with risk mitigation by auditing accounts
- Collaborate with internal departments to meet customer needs
- Escalate cases to Customer Success Manager when necessary
- Communicate with customers confidently and professionally
Must Have skills
Job Keywords
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