Customer Specialist
Roche
Posted
last week
Petaling Jaya, Selangor, Malaysia
Onsite
MYR 5K
Entry Level
Full Time
Sema Summary
This role focuses on providing customer service support related to the SAP S4/Hana ERP system. You will collaborate with various teams to ensure high-quality service delivery and support internal customers.
About Company
Roche is a global pioneer in pharmaceuticals and diagnostics, committed to advancing science and improving lives. With over 100,000 employees, Roche leads in personalized healthcare and is known for its significant contributions to medical innovation.
Core Requirements
- Bachelor's degree required.
- 1-3 years experience in customer support.
- Strong customer service skills.
- Ability to communicate in English and Mandarin.
- Experience with ticketing tools like ServiceNow.
Responsibilities
- Provide high-level customer service as the first point of contact.
- Handle calls, live chats, and tickets efficiently.
- Ensure services meet key performance indicators.
- Create and maintain documentation related to business processes.
- Contribute to implementing new tasks and responsibilities.
- Collaborate with cross-functional teams to achieve fast resolutions.
- Adhere to Safety, Security, Health, and Environmental Protection guidelines.
Must Have skills
Job Keywords
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