Customer Service
Teleperformance
Posted
last week
Yogyakarta
Onsite
IDR 6M
Entry Level
Full Time
Sema Summary
We are looking for customer service professionals to join our ECS team. This role focuses on providing responsive and friendly support through non-voice channels including email and chat.
About Company
Teleperformance is a global leader in customer experience management and business process outsourcing, serving clients in multiple industries.
Core Requirements
- Fresh graduates welcome
- High School diploma
- Experience in BPO preferred
- Fluent in English (B2 minimum)
- Willingness to work in shifting schedules
Responsibilities
- Answer incoming chats and respond to emails
- Handle customer inquiries via chats
- Provide product and service information
- Identify and escalate priority issues
- Document information according to SOPs
- Complete all chat logs
- Update customer profiles in the system
Must Have skills
Job Keywords
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