Customer Service Trainee
Firstsource
Posted
last week
Mumbai
Onsite
IDR 5M
Intern Level
Full Time
Sema Summary
The role involves responding to customer queries and providing assistance related to various products and services. The goal is to deliver excellent customer service and ensure customer satisfaction.
About Company
Firstsource Solutions Limited is a specialized BPS partner that delivers innovative solutions across various industries including healthcare, banking, and retail. Established in 2001, it aims to solve complex challenges for its clients through cutting-edge technology and a skilled workforce.
Core Requirements
- Bachelor’s Degree in relevant fields
- Basic knowledge of MS Office applications
- Ability to work in rotating shifts
- Effective communication skills
- Minimum typing speed of 20 WPM with accuracy
Responsibilities
- Deliver excellent customer service within assigned shifts.
- Resolve customer issues, complaints, and inquiries promptly.
- Attend team briefings and meetings regularly.
- Maintain regular performance and attendance.
- Handle inbound and outbound calls and chats.
- Update client systems accurately with relevant information.
- Collaborate effectively with team members.
Benifits
- Flexible work arrangements
- Career growth and learning
- Work-life balance
- Diversity and inclusion
- Social impact
Must Have skills
Job Keywords
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