Customer Service Team Leader
The Weir Group PLC
Posted
3 weeks ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Onsite
MYR 5K
Mid Level
Full Time
Sema Summary
The Weir Group PLC is seeking a Customer Service Team Leader in Kuala Lumpur. In this role, you will manage a team responsible for delivering top-notch customer service. Key responsibilities include overseeing team performance, handling customer inquiries, and collaborating with other departments to enhance service quality. A strong background in customer service and team leadership is required. This full-time position offers a competitive monthly salary.
About Company
The Weir Group PLC is a recognized leader in providing innovative engineering solutions and systems for various industries, focusing on enhancing customer satisfaction and operational efficiency.
Core Requirements
- Bachelor's degree or equivalent experience
- 3+ years in customer service
- Proven leadership experience
- Strong communication skills
- Ability to analyze performance metrics
Responsibilities
- Lead and motivate the customer service team
- Ensure high-quality service delivery
- Develop and implement customer service strategies
- Monitor team performance and provide feedback
- Address escalated customer issues
- Coordinate with other departments to improve service
- Train and onboard new team members
Must Have skills
Nice To Have Skills
Job Keywords
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