Customer Service Team Lead
Semesteria
Posted
last week
Jakarta Metropolitan Area
Remote
IDR 10M
Mid Level
Full Time
Sema Summary
TalentPop seeks a Customer Service Team Lead to guide e-commerce support teams. The role requires a balance of leadership and operational excellence to ensure exceptional service delivery.
About Company
TalentPop is an IT services and consulting company specializing in customer support solutions for e-commerce brands.
Core Requirements
- Minimum 3 years in customer service leadership
- Strong English communication skills
- Proven e-commerce experience
- Familiarity with support tools like Zendesk and G Suite
- Ability to assess team performance and well-being
Responsibilities
- Lead and monitor customer service team performance
- Conduct coaching sessions for agents
- Evaluate performance and recommend growth opportunities
- Promote a high-performance culture within the team
- Manage KPIs and ensure they are met or exceeded
- Schedule regular one-on-one mentoring sessions
- Create and act on performance reports based on analytics
Benifits
- Dental insurance
- Performance and recognition bonuses
- Health and dental insurance
- Paid time off
- Year-end bonus
Must Have skills
Job Keywords
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