Customer Service Team Lead
Bellsystem24 Vietnam
Posted
3 weeks ago
Ho Chi Minh City, Vietnam
Onsite
USD 1K
Mid Level
Full Time
Sema Summary
As a Customer Service Team Lead at Bellsystem24 Vietnam, you will oversee the customer service operations for the Vietjet Air Project. This role requires managing a team of customer service representatives, ensuring high-quality service delivery, and addressing escalated customer issues. The ideal candidate should have experience in customer service and team management, with a focus on enhancing the customer experience. The position is based in Ho Chi Minh City, Vietnam, and offers a full-time schedule.
About Company
Bellsystem24 Vietnam specializes in customer service solutions, providing various services to enhance customer interactions for its clients.
Core Requirements
- Team management experience
- Customer service skills
- Problem-solving abilities
- Strong communication skills
- Bachelor's degree
Responsibilities
- Manage the customer service team
- Ensure quality service delivery
- Handle escalated customer issues
- Train and mentor team members
- Monitor team performance metrics
- Implement process improvements
- Collaborate with other departments
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
Similar Jobs
Customer Service Manager
MBBank
Vinh Long, Vietnam
Customer Service Manager
L'Oréal
Củ Chi, Ho Chi Minh City, Vietnam
Customer Service Manager
GAMOTA
Hanoi, Vietnam
Customer Service Manager
CMC Telecom
Hanoi, Hanoi, Vietnam
Customer Service Supervisor
transcosmos Vietnam Co., Ltd
Ho Chi Minh City Metropolitan Area
Customer Service Coordinator
TPF Vietnam
Ho Chi Minh City, Vietnam
Team Lead
SPX Express
Ho Chi Minh City, Vietnam
Team Lead
SPX Express
Ho Chi Minh City, Ho Chi Minh City, Vietnam
Sales Team Lead
Semesteria
Ho Chi Minh City, Vietnam
Ecommerce Team Lead
Lien A Co., LTD
Ho Chi Minh City
AI Career Assistant
Coming soonWe're polishing your AI assistant experience. You can leave one message for now.
Hi 👋
AI chat is launching soon on Semesteria. Tell us what you want help with (career, resume, or job search), and we'll use it to shape the first release.