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Customer Service Supervisor
Cardinal Health
Posted
last month

Taguig, National Capital Region, Philippines

Onsite

PHP 35K

Mid Level

Full Time

Job Categories

Customer Management Operations Health Support

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Sema Summary

As a Customer Service Supervisor at Cardinal Health, you will oversee customer service operations, ensuring high standards of service delivery. This role requires effective team management and problem-solving skills to enhance customer satisfaction. Applicants should have previous management experience in a customer service environment, along with a strong understanding of operational processes. This position is based in Taguig, Philippines and offers a full-time schedule. Candidates can expect a salary of around PHP35000.

About Company

Cardinal Health is a global healthcare services and products company, dedicated to providing innovative solutions for better patient care. They focus on improving the health system through a range of operational services.

Core Requirements

Bachelor's degree
Experience in customer service
Team management skills
Problem-solving abilities
Strong communication skills

Responsibilities

Oversee customer service team performance
Ensure adherence to service standards
Develop training programs for staff
Manage customer complaints effectively
Analyze customer feedback for improvements
Implement process improvements
Report on team metrics and objectives

Must Have skills

LeadershipCommunicationProblem-solvingTeam managementCustomer service

Nice To Have Skills

Analytical skillsConflict resolutionOrganizational skills

Tools Knowledge Requried

CRM softwareMicrosoft OfficeHelp desk software

Job Keywords

Customer ServiceSupervisorManagementHealthcareOperations

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