Customer Service Supervisor
Nezda Global
Posted
yesterday
Makati
Onsite
PHP 30K
Mid Level
Full Time
Sema Summary
The Customer Service Supervisor is responsible for overseeing the customer service team in Makati, Philippines. This role requires strong leadership and excellent communication skills to ensure high customer satisfaction. Candidates should possess prior experience in customer service and management. Responsibilities include training staff, resolving customer issues, and maintaining service quality. This is a full-time on-site position.
About Company
Nezda Global specializes in providing customer service solutions across various industries.
Core Requirements
- Bachelor's degree
- Customer service experience
- Management experience
- Strong communication skills
- Problem-solving abilities
Responsibilities
- Oversee the customer service team
- Train and mentor staff
- Resolve customer complaints
- Maintain service quality standards
- Analyze performance metrics
- Develop customer service policies
- Collaborate with other departments
Must Have skills
Nice To Have Skills
Job Keywords
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