Customer Service Supervisor
transcosmos Vietnam Co., Ltd
Posted
3 weeks ago
Ho Chi Minh City Metropolitan Area
Onsite
VND 15M
Mid Level
Full Time
Sema Summary
The Customer Service Supervisor will lead a team to ensure performance metrics are met. Responsibilities include monitoring KPIs, providing training, and handling escalated issues.
About Company
transcosmos Vietnam Co., Ltd is a 100% Japanese-invested company specializing in outsourcing services including call center operations, BPO, and digital marketing.
Core Requirements
- University degree
- 1+ year experience in customer service leadership
- Strong English communication skills
- Knowledge of KPIs in contact centers
- Analytical and problem-solving skills
Responsibilities
- Ensure agents meet daily KPIs
- Monitor performance statistics
- Identify areas for improvement
- Provide leadership and support to team members
- Manage training for agents
- Handle major incidents
- Report fraud and product errors
Benifits
- Annual leave according to Labor Law
- Salary review once a year
- Promotion once a year
- 13th month salary
- Medical insurance
Must Have skills
Job Keywords
Similar Jobs
Customer Service Supervisor
APL Logistics
Ho Chi Minh City Metropolitan Area
Customer Care Supervisor
Giao Hàng NẶNG
Ho Chi Minh City, Vietnam
Customer Service Manager
GAMOTA
Hanoi, Vietnam
Customer Service Manager
CMC Telecom
Hanoi, Hanoi, Vietnam
Customer Service Coordinator
TPF Vietnam
Ho Chi Minh City, Vietnam
IT Supervisor
UNIQLO
Ho Chi Minh City, Vietnam
Compliance Supervisor
Yenny
Ben Tre, Vietnam
Compliance Supervisor
JobTest.vn
Ben Tre
EHS Supervisor
ADM
Huyện Duy Tiên, Ha Nam, Vietnam
Sales Supervisor
Suntory PepsiCo Vietnam Beverage
Hanoi, Vietnam
AI Career Assistant
Coming soonWe're polishing your AI assistant experience. You can leave one message for now.
Hi 👋
AI chat is launching soon on Semesteria. Tell us what you want help with (career, resume, or job search), and we'll use it to shape the first release.