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Customer Service Specialist
Meratus Group
Posted
2 days ago

Surabaya, Indonesia

Onsite

IDR 5M

Entry Level

Full Time

Job Categories

Customer Logistics Service Shipping Air

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Sema Summary

The Customer Service Specialist role at Meratus Group involves providing support for air freight logistics. Responsibilities include managing customer inquiries, processing shipping documents, and coordinating with various stakeholders. The ideal candidate should possess strong communication skills and attention to detail. This is an on-site, full-time position based in Surabaya, Indonesia. A basic understanding of logistics and customer service in air freight is preferred.

About Company

Meratus Group specializes in logistics and shipping solutions across Indonesia, focusing on delivering exceptional service to customers.

Core Requirements

High school diploma or equivalent
Experience in customer service
Understanding of logistics processes
Strong communication skills
Ability to work in a team

Responsibilities

Handle customer inquiries and complaints
Process shipping documents
Coordinate with shipping personnel
Maintain accurate records
Provide timely updates to clients
Ensure compliance with logistics regulations
Work collaboratively with team members

Must Have skills

CommunicationCustomer ServiceAttention to DetailProblem SolvingTeamwork

Nice To Have Skills

Logistics KnowledgeMultilingualTime Management

Tools Knowledge Requried

Microsoft OfficeCRM SoftwareShipping Software

Job Keywords

Customer ServiceLogisticsAir FreightSurabayaMeratus Group

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