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Customer Service Specialist
Eurofins
Posted
last week

Kuala Lumpur, Malaysia

Remote

IDR 8M

Mid Level

Contract

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Customer Service Support Communication Sales

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Sema Summary

Eurofins is seeking a Customer Service Specialist to address customer inquiries and enhance service delivery. The role involves coordinating with teams to improve solutions and maintaining a positive client experience.

About Company

Eurofins Scientific is a global leader in analytical testing services, committed to making life and the environment safer and healthier. With over 65,000 employees and extensive laboratories worldwide, Eurofins ensures product safety and integrity across multiple industries.

Core Requirements

University Degree required
3+ years customer service experience
Fluency in English
Experience with CRM software preferred
Ability to work irregular hours

Responsibilities

Respond promptly to customer queries via various channels
Escalate serious complaints appropriately
Collaborate with teams to solve customer issues
Identify common problems for management review
Maintain a professional demeanor at all times
Gather and share customer feedback for service improvements
Stay informed about new product offerings

Benifits

Career growth and learning
Diversity, equity, and inclusion support
Environmental sustainability commitment

Must Have skills

Excellent written communicationVerbal communication skillsProblem-solving abilitiesCustomer relationship managementAbility to work under pressure

Job Keywords

Customer ServiceSupportCommunicationProblem SolvingClient Relations

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