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Customer Service Specialist
Airbnb
Posted
yesterday

Singapore

Remote

SGD 6K

Mid Level

Full Time

Job Categories

Customer Support Service Data Operations

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Sema Summary

Airbnb is looking for a Customer Service Specialist to deliver exceptional support to its community. The role involves managing customer cases, providing feedback on new services, and collaborating with internal teams. Candidates should possess 3+ years of experience in customer service and be fluent in English and Mandarin. The position is remote and demands strong problem-solving and communication skills. Flexibility and adaptability in a fast-paced environment are crucial.

About Company

Airbnb connects hosts and guests, offering unique experiences globally since its inception in 2007. With over 5 million hosts, Airbnb facilitates authentic community connections through diverse stays.

Core Requirements

3+ years in customer service
Fluency in English and Mandarin
Strong communication skills
Problem-solving abilities
Experience with CRM systems

Responsibilities

Manage customer cases from start to resolution.
Interact with customers through various channels.
Collaborate with cross-functional teams.
Provide feedback to improve services.
Support team improvement and share ideas.
Engage with senior stakeholders effectively.
Adapt to evolving roles within the company.

Must Have skills

Customer serviceEmpathyCommunicationProblem-solvingAnalytical thinking

Nice To Have Skills

MultitaskingTime managementStakeholder engagementAdaptabilityTechnical skills

Tools Knowledge Requried

CRM systemsGoogle SuiteApple/Mac OS

Job Keywords

Customer ServiceSupportCommunicationProblem-solvingAdaptability

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