Search for Jobs

Customer Service Specialist
Semesteria
Posted
yesterday

Kuala Lumpur, Malaysia

Onsite

MYR 4K

Full Time

Job Categories

Customer Service Support Trading Operations

Match

Skills

Experience

Industry

Sema Summary

The Customer Service Specialist for Escalation & Trading will be responsible for handling customer inquiries and resolving issues related to trading operations. This role requires excellent communication skills and the ability to manage escalations effectively. The position is based in Kuala Lumpur, Malaysia, and is a full-time opportunity. While experience details were not specified, a proactive approach to customer service is essential. Benefits are not listed, but working in a dynamic environment could provide growth opportunities.

About Company

Semesteria focuses on providing exceptional customer service in the trading sector, ensuring customer satisfaction and efficient operations.

Core Requirements

Strong communication skills
Problem-solving abilities
Experience in customer service
Ability to manage escalations
Sales or trading knowledge

Responsibilities

Handle customer inquiries regarding trading.
Resolve escalated customer issues promptly.
Provide support for trading operations.
Collaborate with teams to improve service.
Document customer interactions and solutions.
Analyze service trends and feedback.
Train new staff on customer service protocols.

Must Have skills

CommunicationProblem-solvingCustomer serviceEscalation managementTime management

Nice To Have Skills

Sales skillsTrading knowledgeTeam collaborationConflict resolutionAnalytical skills

Job Keywords

customer servicetradingescalationsupportoperations

Similar Jobs