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Customer Service Specialist
MOVA TECH
Posted
3 weeks ago

Jakarta, Indonesia

Onsite

IDR 5M

Entry Level

Full Time

Job Categories

Customer Service Support E-commerce Technology

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Skills

Experience

Industry

Sema Summary

The Customer Service Specialist will handle customer inquiries and complaints across multiple channels. This role requires maintaining positive customer relationships and ensuring customer satisfaction.

About Company

MOVA TECH specializes in innovative solutions in the smart living sector, focusing on quality and user experience. The company aims to expand its market reach globally while delivering unmatched products and services.

Core Requirements

Associate degree or above
Proficient in Malay and English
Minimum 1 year of customer service experience
Familiar with ERP software
Proficient in Excel and PowerPoint

Responsibilities

Handle customer inquiries via multiple channels.
Manage customer complaints and disputes.
Maintain positive customer relationships.
Document customer inquiries and suggestions.
Collaborate with team members for service improvement.
Provide personalized suggestions to customers.
Analyze data to support product improvement.

Must Have skills

Customer service skillsCommunication skillsProblem-solving skillsProficiency in ERP softwareData analysis skills

Job Keywords

Customer ServiceE-commerceCommunicationProblem SolvingTeamwork

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