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Customer Service Specialist
Concentrix
Posted
3 weeks ago

Ho Chi Minh City

Onsite

VND 15M

Junior Level

Full Time

Job Categories

Customer Support Service Communications Languages

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Sema Summary

The Customer Service Specialist role at Concentrix in Ho Chi Minh City focuses on supporting customers in Japanese. The position requires effective communication skills and experience in customer service, particularly in handling inquiries and resolving issues. This full-time opportunity is suitable for junior-level professionals eager to enhance their language skills. Applicants should be prepared to work with diverse customers and provide top-notch service.

About Company

Concentrix is a global leader in customer engagement and technology solutions, dedicated to improving customer interactions for various clients.

Core Requirements

Fluency in Japanese
Previous customer service experience
Strong communication skills
Problem-solving abilities
Ability to work in a team environment

Responsibilities

Assist customers with inquiries
Resolve customer issues effectively
Communicate clearly and professionally
Document interactions accurately
Collaborate with team members
Provide feedback on service improvements
Meet performance metrics and goals

Must Have skills

Japanese fluencyCustomer serviceCommunicationProblem-solvingTeamwork

Nice To Have Skills

Cultural awarenessMultitaskingAdaptabilityTime managementTechnical savviness

Job Keywords

Customer ServiceJapaneseCommunicationSupportProblem-solving

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