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Customer Service Specialist
Concentrix
Posted
2 weeks ago

Ho Chi Minh City, Vietnam

Onsite

VND 15M

Junior Level

Full Time

Job Categories

Customer Service Support Retail Sales

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Sema Summary

Concentrix is seeking a Customer Service Specialist in Ho Chi Minh City to assist customers with footwear inquiries. The role is full-time and on-site, requiring effective communication and problem-solving skills. You will engage with customers to resolve issues and provide product information. Ideal candidates should have a background in customer service, be team-oriented, and have a genuine interest in retail. The position is suitable for junior-level professionals eager to grow their skills in a supportive environment.

About Company

Concentrix is a global leader in customer engagement services.

Core Requirements

High school diploma or equivalent
Experience in customer service
Strong communication skills
Ability to work in a team
Interest in retail or footwear

Responsibilities

Assist customers with footwear inquiries
Resolve customer issues effectively
Provide product information and support
Maintain a positive attitude towards customers
Collaborate with team members to improve service
Report feedback and issues to management
Stay updated on product knowledge

Must Have skills

CommunicationCustomer serviceProblem-solvingTeamworkAdaptability

Nice To Have Skills

Retail knowledgeSales experienceMultilingual skillsTechnical proficiencyTime management

Job Keywords

Customer ServiceRetailFootwearSupportSales

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