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Customer Service Specialist
Bybit
Posted
last week

Federal Territory of Kuala Lumpur, Malaysia

Onsite

IDR 10M

Mid Level

Full Time

Job Categories

Customer Support Finance Technology Service

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Sema Summary

The Customer Service Specialist is responsible for providing high-quality customer support and maintaining knowledge of product lines. The role requires efficient handling of inquiries and feedback alignment with management.

About Company

Bybit is a leading cryptocurrency exchange that offers personalized services for both retail and institutional traders, with a focus on innovation and security in the crypto space.

Core Requirements

Diploma or above in any field.
Minimum 2 years of customer service experience.
Strong communication skills in English.
Experience in finance or technology.
Ability to work flexible hours including weekends.

Responsibilities

Provide customer support via email.
Handle inquiries and complaints efficiently.
Maintain knowledge of product line.
Ensure timely follow-ups with customers.
Relay feedback to management.
Understand customer needs.
Work collaboratively in a team.

Must Have skills

Customer service skillsCommunication skillsTeamworkProblem-solvingKnowledge in crypto trading

Job Keywords

Customer ServiceSupportFinanceCommunicationTechnology

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