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Customer Service Specialist
TE Connectivity
Posted
last month

Bengaluru, Karnataka, India

Onsite

INR 30K

Junior Level

Full Time

Job Categories

Customer Support Service Operations Sales

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Skills

Experience

Industry

Sema Summary

TE Connectivity is looking for a Customer Service Specialist in Bengaluru, Karnataka. The role involves processing orders, responding to customer inquiries, and handling escalated calls. Candidates should generally have a bachelor's degree and possess strong communication skills. The position offers career growth, training opportunities, and a commitment to work-life balance. TE Connectivity values integrity and teamwork while fostering an inclusive work environment.

About Company

TE Connectivity is a global industrial technology leader specializing in connectivity and sensor solutions for various industries, ensuring every connection counts in a digitally advancing world.

Core Requirements

Bachelor's degree or equivalent
Experience in customer service
Strong communication skills
Ability to handle escalated issues
Understanding of order processing

Responsibilities

Process customer orders accurately.
Respond to customer inquiries in a timely manner.
Resolve customer issues and problems.
Handle escalated calls from junior representatives.
Make necessary changes to orders and back-orders.
Prevent loss of existing business by recognizing sales opportunities.
Prepare correspondence to maintain customer satisfaction.

Benifits

Career growth
Training opportunities
Work-life balance
Volunteer incentives
Community involvement

Must Have skills

CommunicationProblem-solvingOrder processingCustomer relationsTeamwork

Nice To Have Skills

Sales recognitionTechnical support

Tools Knowledge Requried

CRM SoftwareMicrosoft OfficeTelephony Systems

Job Keywords

Customer ServiceSupportCommunicationOrder ProcessingProblem Solving

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