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Customer Service Specialist
Accenture
Posted
yesterday

Bengaluru, Karnataka, India

Onsite

INR 30K

Full Time

Job Categories

Customer Service Support Voice Consulting

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Sema Summary

Accenture is seeking a Customer Service Specialist in Bengaluru to deliver exceptional voice support to customers. The role necessitates strong communication and problem-solving skills while addressing customer inquiries effectively. Candidates should exhibit experience in customer service environments, particularly in voice support. This full-time position is not remote and offers an estimated monthly salary in INR. Accenture is a leader in consulting and technology, known for its innovative solutions and commitment to employee development.

About Company

Accenture is a global professional services company specializing in consulting, technology, and outsourcing services, helping clients improve their performance and realize their most important objectives.

Core Requirements

Strong communication skills
Customer service experience
Problem-solving skills
Ability to work in a team
Bachelor's degree (preferred)

Responsibilities

Provide exceptional voice support to customers
Address and resolve customer inquiries
Collaborate with team members to improve service
Document customer interactions and feedback
Identify service improvement opportunities
Maintain a professional demeanor at all times
Follow up on unresolved customer issues

Must Have skills

CommunicationProblem-solvingCustomer serviceTeamworkAdaptability

Nice To Have Skills

Technical support experienceMultitaskingConflict resolutionVoice supportCRM software

Job Keywords

Customer ServiceVoice SupportClient InteractionProblem-solvingCommunication Skills

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