Customer Service Senior Analyst
Accenture
Posted
yesterday
Bengaluru, Karnataka, India
Onsite
INR 50K
Senior Level
Full Time
Sema Summary
The Customer Service Senior Analyst role at Accenture in Bengaluru involves providing high-level customer support and analysis. Candidates should possess strong analytical and communication skills, with an emphasis on delivering exceptional service. The position is full-time and requires significant experience in customer operations. The ideal candidate will thrive in a collaborative environment and contribute to improving service delivery standards.
About Company
Accenture is a global professional services company that provides a range of services in strategy, consulting, digital, technology, and operations. With a focus on innovation and technology, Accenture aims to improve performance and maximize efficiency for their clients.
Core Requirements
- Bachelor's degree
- Strong communication skills
- Experience in customer service
- Analytical thinking
- Problem-solving ability
Responsibilities
- Manage customer queries efficiently
- Analyze service data for improvement
- Collaborate with teams to enhance customer experience
- Provide support and guidance to junior staff
- Monitor customer service metrics
- Implement service protocols
- Develop training materials for customer service
Must Have skills
Nice To Have Skills
Job Keywords
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