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Customer Service Representative
IFF
Posted
last week

West Karawang, West Java, Indonesia

Onsite

IDR 5M

Mid Level

Full Time

Job Categories

Customer Service Support Supply Chain

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Sema Summary

The Customer Service Representative at IFF is responsible for managing the end-to-end Order to Cash process in a B2B environment. Responsibilities include order management, customer complaint resolution, and operational problem-solving, all while ensuring compliance with established policies. Ideal candidates will have a bachelor's degree, 2-3 years of related experience, and familiarity with MS Office and SAP. This position is based in West Karawang, Indonesia.

About Company

IFF is a global leader in flavors, fragrances, and food ingredients, driven by science and creativity. Employing over 22,000 people worldwide, IFF focuses on sustainable innovations that enhance the human experience through their diverse product offerings.

Core Requirements

Bachelor's degree
2-3 years experience in customer service
Knowledge in trade compliance
Expertise in MS Office tools
Fluent in business English

Responsibilities

Manage customer orders from entry to delivery.
Process credit and debit notes for customer transactions.
Coordinate and resolve customer complaints.
Respond promptly to customer inquiries.
Collaborate with stakeholders to enhance service delivery.
Optimize work processes for efficiency.
Support internal and external audits as necessary.

Must Have skills

Customer service skillsProblem-solvingCommunication skillsSAP knowledgeTeam collaboration

Nice To Have Skills

Cross-cultural awarenessProcess optimizationSales order managementTrade knowledgeTime management

Tools Knowledge Requried

SAPMicrosoft Office

Job Keywords

Customer ServiceOrder ManagementB2B SupportComplaint ResolutionSAP

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