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Customer Service Representative
Wordwall
Posted
3 weeks ago

Philippines

Remote

PHP 28K

Junior Level

Contract

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Customer Service Support Consulting Remote

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Sema Summary

Wordwall is seeking a Customer Service Representative to provide support to clients. The role involves handling customer inquiries and maintaining high satisfaction levels. Ideal candidates will have a strong background in customer service, effective communication skills, and a proactive approach to problem-solving. This is a contract role based in the Philippines with remote working options.

About Company

Wordwall is dedicated to creating engaging and interactive educational tools. They prioritize customer satisfaction and support.

Core Requirements

Proven experience in customer service
Strong written and verbal communication skills
Ability to work independently
Problem-solving skills
High school diploma or equivalent

Responsibilities

Respond to customer inquiries via various channels
Maintain customer satisfaction levels
Document and track customer interactions
Identify and resolve issues efficiently
Collaborate with team members on support strategies
Provide product information to customers
Follow up with customers to ensure resolution

Must Have skills

CommunicationProblem-solvingCustomer relationsTime managementAdaptability

Nice To Have Skills

Technical supportSales experienceMultilingual skillsConflict resolutionTeam collaboration

Job Keywords

customer servicesupportcommunicationproblem-solvingremote

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