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Customer Service Representative
TOA Global
Posted
3 weeks ago

Cebu

Remote

PHP 30K

Entry Level

Full Time

Job Categories

Customer Service Sales Remote Support

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Sema Summary

The Customer Service Sales Representative is the first point of contact for residential customers, handling high-volume inbound calls. This role focuses on building trust and supporting the sales process while ensuring excellent customer experience.

About Company

TOA Global is a leading global accounting outsourcing solution, helping international firms grow by providing elite offshore accounting talent. With over 10 years of service, they have a strong presence in the Philippines.

Core Requirements

Excellent phone communication skills
Strong customer service abilities
Ability to handle fast-paced environments
Basic CRM experience
Reliable and responsive

Responsibilities

Answer high-volume inbound customer calls promptly
Communicate clearly with an American customer base
Establish trust and rapport with customers
Support the sales process by overcoming objections
Accurately enter and maintain customer information
Coordinate with internal teams for service delivery
Occasionally place outbound calls to follow up with customers

Benifits

Health Insurance
Life Insurance
21 annual paid leaves
Annual increase
Free onsite parking

Must Have skills

CommunicationCustomer ServiceSalesCRMListening

Job Keywords

Customer ServiceSales RepresentativeRemote WorkInbound CallsCommunication Skills

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