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Customer Service Representative
LUXASIA
Posted
3 days ago

Jakarta, Indonesia

Remote

IDR 5M

Junior Level

Full Time

Job Categories

Customer E-Commerce Sales Support Operations

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Sema Summary

LUXASIA is seeking a Customer Service Representative in Jakarta, Indonesia. This full-time position involves assisting customers via e-commerce platforms and ensuring a high level of service. The role requires good communication and problem-solving skills in a hybrid working environment. Ideal candidates are expected to be proactive in addressing customer inquiries and providing support. No specific salary is provided, but a reasonable estimate is included based on local standards.

About Company

LUXASIA is a leading beauty and wellness distributor in Asia, focusing on connecting brands with consumers through e-commerce and retail channels.

Core Requirements

Bachelor's degree in a relevant field
Strong communication skills
Experience in customer service
Proficiency in e-commerce platforms
Problem-solving abilities

Responsibilities

Assist customers with inquiries via chat and email.
Resolve customer issues in a timely manner.
Provide product information and support.
Manage customer feedback and suggestions.
Collaborate with the sales team to improve customer experience.
Follow up on customer inquiries until resolved.
Document customer interactions in the system.

Must Have skills

CommunicationCustomer serviceE-commerce knowledgeProblem-solvingTeam collaboration

Nice To Have Skills

Sales experienceMultilingual skillsTechnical skillsTime managementAdaptability

Tools Knowledge Requried

CRM SoftwareEmailChat SupportMicrosoft OfficeE-commerce Platforms

Job Keywords

Customer ServiceE-commerceCommunicationProblem-solvingSupport

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