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Customer Service Representative
Intelassist
Posted
last week

Quezon City

Remote

PHP 25K

Entry Level

Full Time

Job Categories

Customer Service Sales Support BPO

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Sema Summary

As a Customer Service Representative, you will provide exceptional support to customers through various communication channels. You will also identify sales opportunities during technical support interactions.

About Company

Intelassist is a remote staffing organization that specializes in sourcing, training, and retaining top-tier talent for global enterprises. Founded in 2007, it excels in providing diverse business consulting services.

Core Requirements

At least 1 year BPO experience
Experience in sales/upselling
College graduate or undergraduate
Excellent English communication skills
Ability to work in a fast-paced environment

Responsibilities

Provide technical support via phone, email, and chat.
Diagnose and troubleshoot technical issues.
Guide customers through step-by-step solutions.
Identify sales opportunities during interactions.
Maintain records of customer interactions.
Communicate technical information clearly.
Escalate complex technical issues as needed.

Benifits

Work-life Balance
Competitive salary
Family-oriented Culture

Must Have skills

Technical troubleshootingSales techniquesCustomer relationship managementTime managementCommunication skills

Job Keywords

Customer ServiceTechnical SupportSalesCommunicationBPO

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