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Customer Service Representative
MicroSourcing
Posted
yesterday

Quezon City

Onsite

PHP 20K

Entry Level

Full Time

Job Categories

Customer Service Support Operations Admin

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Sema Summary

As a Customer Service Representative at MicroSourcing, you will assist Coaches in managing Zoom sessions with children, ensuring smooth operations by recording attendance and tracking points. This entry-level position is open to fresh graduates and requires strong verbal and written communication skills in English. You will also share session materials and observe participant behaviors during interactions. Benefits include healthcare coverage from day one and opportunities for career growth.

About Company

MicroSourcing is the largest offshore provider of managed services in the Philippines, employing over 9,000 professionals across various delivery centers. The company believes in fostering an inclusive culture and celebrates diversity among its workforce, committed to equality and individual growth.

Core Requirements

0-1.5 years customer service experience
strong communication skills
ability to report onsite
team collaboration abilities
proactive problem-solving

Responsibilities

Assist Coaches in facilitating Zoom sessions
Record attendance during sessions
Track points earned by participants
Share session assets with children
Create rosters and manage session schedules
Observe behavior and report red flags
Log verbal or chat-related incidents

Benifits

healthcare coverage
paid time-off
group life insurance
performance bonuses
flexible work arrangements

Must Have skills

communication skillscustomer serviceteamworkorganizational skillsdecision-making

Nice To Have Skills

Zoom knowledgecomputer literacypositive attitudeback-office experiencefront-of-house experience

Tools Knowledge Requried

Zoom

Job Keywords

customer servicecommunicationsupportZoomteamwork

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