Customer Service Representative
Global Payments Inc.
Posted
last month
Quezon City, National Capital Region, Philippines
Onsite
PHP 30K
Junior Level
Full Time
Sema Summary
As a Customer Service Representative at Global Payments Inc., you will respond to customer inquiries via phone, email, SMS, and chat. Your role involves resolving basic payment and account-related requests, ensuring compliance with service standards. You will build knowledge of products and client policies to assist customers effectively. The position requires a high school diploma, and no prior experience is needed. Benefits include career growth and a competitive salary.
About Company
Global Payments Inc. is a leading payment technology and software company that supports businesses worldwide with innovative solutions for seamless payment acceptance and exceptional client experiences. With a global presence, the company manages trillions in payment volume across over 175 countries.
Core Requirements
- High School Diploma
- Basic customer service skills
- Understanding of payment processing
- Ability to follow instructions
- Familiarity with computer data entry
Responsibilities
- Respond to customer inquiries via multiple channels.
- Resolve basic payment and account-related requests.
- Maintain knowledge of products and services.
- Analyze and communicate customer service needs.
- Enter data into provided systems accurately.
- Escalate unresolved issues to senior representatives.
- Follow established procedures on routine tasks.
Benifits
- Career growth
- Learning opportunities
- Competitive salary
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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