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Customer Service Representative
MicroSourcing
Posted
yesterday

Pasig, National Capital Region

Onsite

PHP 30K

Intern Level

Full Time

Job Categories

CustomerService Support Operations Consulting Outsourcing

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Sema Summary

The Customer Service Representative at MicroSourcing will facilitate smooth Zoom sessions for coaches and children. Responsibilities include recording attendance and tracking points, sharing assets, and logging notable behaviors. The ideal candidate may be a fresh graduate or career shifter with strong communication skills. This role is on-site, based in Pasig, and offers competitive benefits including healthcare and performance bonuses.

About Company

MicroSourcing is the largest offshore provider of managed services in the Philippines, fostering an inclusive culture and diversity among its workforce. It operates multiple delivery centers servicing a variety of clients.

Core Requirements

0-1.5 years of customer service experience
Strong verbal and written communication skills in English
Ability to work onsite as needed
Organizational skills
Proactive decision-making abilities

Responsibilities

Assist in facilitating Zoom sessions with children
Record attendance during sessions
Track points earned by children
Share session materials and activities
Create and maintain rosters
Observe and report behaviors during sessions
Manage tasks as delegated by coaches

Benifits

healthcare coverage
paid time-off
group life insurance
performance bonuses
continuous learning opportunities

Must Have skills

communication skillsorganizational skillscomputer literacyteamworkdecision-making

Nice To Have Skills

knowledge of Zoomcontact center experiencepositive attitudenote-taking skillsevent coordination

Tools Knowledge Requried

ZoomMicrosoft Office

Job Keywords

customer servicecommunicationproblem solvingteam playeradaptability

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