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Customer Service Representative
EXL Service Philippines, Inc.
Posted
yesterday

Pasay, National Capital Region

Onsite

PHP 20K

Entry Level

Full Time

Job Categories

Customer Service Support Operations Communications

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Sema Summary

The Customer Service Representative role at EXL Service Philippines, Inc. requires individuals to provide exceptional customer support and address inquiries efficiently. This position is ideal for those with a passion for helping others and solving problems. Candidates should possess strong communication skills and be adept at managing customer relations. It is a full-time, on-site position located in Pasay, aimed at junior-level professionals.

About Company

EXL Service is a leading provider of data analytics, technology, and operations management services. They focus on delivering innovative solutions that drive customer success.

Core Requirements

High school diploma or equivalent
Strong communication skills
Ability to work in a team
Basic computer proficiency
Customer service experience

Responsibilities

Answer customer inquiries promptly
Resolve customer complaints effectively
Provide product information
Maintain accurate records of customer interactions
Collaborate with team members on service improvements
Stay updated on product knowledge
Assist in administrative tasks as needed

Must Have skills

Communication skillsProblem solvingCustomer focusTeamworkAdaptability

Nice To Have Skills

Multilingual abilitiesTechnical support experienceSales experience

Tools Knowledge Requried

CRM softwareMicrosoft OfficePhone systemsTicketing tools

Job Keywords

customer servicecommunicationsupportproblem solvingteamwork

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