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Customer Service Representative
EXL Service Philippines, Inc.
Posted
16 hours ago

Pasay, National Capital Region, Philippines

Onsite

PHP 30K

Full Time

Job Categories

Customer Support Service Insurance Sales

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Sema Summary

The Customer Service Representative position at EXL Service involves assisting customers with insurance-related inquiries and providing support on various issues. The role focuses on delivering exceptional customer service and resolving problems efficiently. Ideal candidates should possess strong communication skills and a customer-centric mindset. The job is located in Pasay, National Capital Region, Philippines and offers a full-time employment type.

About Company

EXL Service is a global leader in business process outsourcing and analytics, providing a range of services and solutions to help clients improve operational efficiency and enhance customer experience.

Core Requirements

High school diploma or equivalent
Excellent verbal communication skills
Customer service orientation
Ability to work in a team environment
Familiarity with insurance products

Responsibilities

Assist customers with inquiries
Provide support for insurance-related issues
Resolve customer complaints
Maintain accurate records of customer interactions
Collaborate with team members
Ensure high customer satisfaction
Follow up on customer issues until resolution

Must Have skills

Communication skillsProblem-solvingCustomer service

Nice To Have Skills

Insurance knowledgeTeamworkSales skills

Job Keywords

Customer ServiceInsuranceSupportCommunicationTeamwork

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